Quote:
Originally Posted by kwikbreaks
I'll be honest here I'm a naughty naughty boy - I've only phoned in a few times for changes and have always gone direct to retentions for package changes - I prefer to speak to the organ grinders.
|
Exactly! Here is an idea for VM, get rid of their call centre monkeys and save a fortune. Invest that money in improving their customer relations by offering sweeteners to their valued punters. Pump some of that cash into the retentions department and rename it.. Ooohh, I don't know, how about, "Customer Services".