Cable Forum - View Single Post - Dispute over IP address with VOIP service

tvout · 12-10-2011, 19:28

Hi all,

I raised a complaint with my VOIP provider after they charged me for calls that should have been free. I did my calculations and hadn't exceeded their allowance as below:
"The trader draws our attention to the terms and conditions of the contract where it states that “each customer gets max 300 minutes per week of free calls, measured over the last 7 days and per unique IP address”. The trader goes on to state that the IP address used by you is also used by other of their customers. It seems that your usage combined with the usage of others using the same IP address exceeded the number of free minutes provided in the contract. "

Surely my IP address when assigned to me dynamically by Virginmedia is unique to me and if only me is using this VOIP service under my account then they must be wrong?
Could they be using some kind of loophole with this IP address thing like saying the IP address is this is based on is that of a Virginmedia switch or something?

12-10-2011, 19:28	#1
tvout Inactive Join Date: Aug 2006 Location: West Midlands Services: VM L Broadband (10MB) XL TV V+ HD Box Off peak caller phone HTC Wildfire on T-Mobile UK Freeview Posts: 600	Dispute over IP address with VOIP service Hi all, I raised a complaint with my VOIP provider after they charged me for calls that should have been free. I did my calculations and hadn't exceeded their allowance as below: "The trader draws our attention to the terms and conditions of the contract where it states that “each customer gets max 300 minutes per week of free calls, measured over the last 7 days and per unique IP address”. The trader goes on to state that the IP address used by you is also used by other of their customers. It seems that your usage combined with the usage of others using the same IP address exceeded the number of free minutes provided in the contract. " Surely my IP address when assigned to me dynamically by Virginmedia is unique to me and if only me is using this VOIP service under my account then they must be wrong? Could they be using some kind of loophole with this IP address thing like saying the IP address is this is based on is that of a Virginmedia switch or something?