Quote:
Originally Posted by kwikbreaks
All companies offer new signups some sort of incentive and the free activation probably falls into that category.
It may or may not be that the new customer bundle price you got from the website was a limited time deal which got more expensive after 3 months. For the most part calling retentions (150 thinking of leaving) will get you a deal that matches or betters new customer prices after any promo period.
VM are one of the worst companies around for not automatically reducing existing customer pricing to match new deals. You'll regularly see posts from people stuck on deals and prices they struck just after Noah beached his ark on prices that would get the next service level up now. VM seem to relish running their business like a car boot stall so you have to haggle to get the best deal. The answer is obvious - call retentions and haggle.
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You are absolutely right and I understand all the marketing nonsense to entice new customers and all of that. I also understand to some extent why they try to make it difficult to downgrade certain services by having to speak with customer services (you need the patience of a saint for that).
What I don't get is the ineptness of customer services. I am sure I am not the first person to have requested upgrades and downgrades at the same time. However, it would have seemed like I was that first person judging by the confusion my request generated among them.
I did eventually speak with retentions and within 10 minutes we struck up a deal and I got what I was asking for, 100 meg broadband and downgraded TV and phone for a good price and also felt appreciated as a good customer. A win win for myself and VM. Now, why do we have to jump through all these hoops and have to deal with rude and inept representatives of VM when you have to threaten to leave to get real service? It is mental!
