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kwikbreaks · 12-10-2011, 17:04

All companies offer new signups some sort of incentive and the free activation probably falls into that category.

It may or may not be that the new customer bundle price you got from the website was a limited time deal which got more expensive after 3 months. For the most part calling retentions (150 thinking of leaving) will get you a deal that matches or betters new customer prices after any promo period.

VM are one of the worst companies around for not automatically reducing existing customer pricing to match new deals. You'll regularly see posts from people stuck on deals and prices they struck just after Noah beached his ark on prices that would get the next service level up now. VM seem to relish running their business like a car boot stall so you have to haggle to get the best deal. The answer is obvious - call retentions and haggle.

12-10-2011, 17:04	#2
kwikbreaks Inactive Join Date: May 2010 Services: Plusnet FTTC, FoxSat HDR for TV, Vonage VOIP. Posts: 2,082	Re: Existing customer upgrade confusion All companies offer new signups some sort of incentive and the free activation probably falls into that category. It may or may not be that the new customer bundle price you got from the website was a limited time deal which got more expensive after 3 months. For the most part calling retentions (150 thinking of leaving) will get you a deal that matches or betters new customer prices after any promo period. VM are one of the worst companies around for not automatically reducing existing customer pricing to match new deals. You'll regularly see posts from people stuck on deals and prices they struck just after Noah beached his ark on prices that would get the next service level up now. VM seem to relish running their business like a car boot stall so you have to haggle to get the best deal. The answer is obvious - call retentions and haggle.