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Old 12-10-2011, 12:41   #3162
dazed&confused
Inactive
 
Join Date: Jun 2009
Location: Newbury
Services: VIP Collection + TIVo Additional Tivo
Posts: 349
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Re: Coming Soon to Virgin TV (2011) Vol. III.

Quote:
Originally Posted by dazed&confused View Post
Just back from Hols - so I thought I'd ring and get the Sky premium HD activated on the second box - only take a few minutes -
Oh how wrong can you be !!

Spoke to three different operators, and then the boss.
Kept saying they had sent a signal through - put on hold for several minutes each time - nothing.

After what seemed like several hours, the "Boss" said he would send out an engineer !! Kept explaining that it just needed activation at their end, what an engineer was supposed to do I have no idea.

I like Virgin, Tivo etc. but CS have just added the final straw.
I'll take a deep breath wait 24 hours, and then it's a phone call to the dark side I'm afraid

UPDATE

24 hours - still no HD on second box.
Decided to give it one more shot...........
Spoke to a guy called Cameron - IN THE UK
checked and said yes I can do that for you now, it will take about 15 minutes!

15 minutes later, all there in glorious HD
Why oh why do we have to put up with overseas call centres, who don't have a clue about anything
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