Quote:
Originally Posted by kwikbreaks
The two service lines are completely different but I too would expect things like the "happiness guarantee" to apply across all the various products the sell as VN is not identified as a completely different company so far as I can see.
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That's because you are looking at the cable sales site. If you put in a postcode that can't get Cable you are directed to this site
www.virgin.net/allyours which talks purely about the National products (and where there is no mention of the MBG)
As I detailed earlier Virgin National DO offer a cancellation period, however the timescale is different (up to 10 working days depending on the product ordered) because the technology is different. If a customer with cable cancels a service Virgin can just turn if off themselves. If someone with ADSL cancels after activation then Virgin have to pay BT (and possibly C&W) termination fees