Quote:
Originally Posted by Masque
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Can someone please explain what is the difference between Nation and Cable. Because as far as a customer is concerned, they are dealing with VM, and not two different departments. So it is reasonable to expect the same conditions across the board.
---------- Post added at 10:35 ---------- Previous post was at 10:30 ----------
Quote:
Originally Posted by kwikbreaks
Like General Maximus I find it a pretty poor show that there appears to be no option to back out if not satisfied leaving the poor punter to argue the toss about "fit for purpose" and all the other consumer protection junk which sounds good but is very hard indeed to get enforced. Traps like that are usually the last resort of an abysmal service which only has customers because leaving is too expensive. Shame on VN.
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Agreed. However if you know your rights, and you escalate the complaint high enough, then you will usually find someone who knows the law....and they can't argue with that. If they are still being stubborn, then just mention those words that businesses dread (Watchdog, and Trading Standards).