Cable Forum - View Single Post - ADSL Can I cancel my virgin media 18 months Phone+broadband contract?

kwikbreaks · 12-10-2011, 11:30

In fact it seems to be about a UK call centre as National is advertised as having one and the OP says they are no help at all.

In my own ADSL experience most of the problems are caused by internal wiring issues (principally that dratted ringwire) and any decent ADSL support would get the customer to plug into the inner connector on the master socket to eliminate that and if there was still a fault involve BT unless it's still within the initial 10 days when BT won't accept fault reports. That said the OP hasn't given any indications what the problems are so it could be anything.

Like General Maximus I find it a pretty poor show that there appears to be no option to back out if not satisfied leaving the poor punter to argue the toss about "fit for purpose" and all the other consumer protection junk which sounds good but is very hard indeed to get enforced. Traps like that are usually the last resort of an abysmal service which only has customers because leaving is too expensive. Shame on VN.

12-10-2011, 11:30	#24
kwikbreaks Inactive Join Date: May 2010 Services: Plusnet FTTC, FoxSat HDR for TV, Vonage VOIP. Posts: 2,082	Re: Can I cancel my virgin media 18 months Phone+broadband contract? In fact it seems to be about a UK call centre as National is advertised as having one and the OP says they are no help at all. In my own ADSL experience most of the problems are caused by internal wiring issues (principally that dratted ringwire) and any decent ADSL support would get the customer to plug into the inner connector on the master socket to eliminate that and if there was still a fault involve BT unless it's still within the initial 10 days when BT won't accept fault reports. That said the OP hasn't given any indications what the problems are so it could be anything. Like General Maximus I find it a pretty poor show that there appears to be no option to back out if not satisfied leaving the poor punter to argue the toss about "fit for purpose" and all the other consumer protection junk which sounds good but is very hard indeed to get enforced. Traps like that are usually the last resort of an abysmal service which only has customers because leaving is too expensive. Shame on VN.