Quote:
Originally Posted by beller
the problem in my experience is that about 95% of engineers that are working on out sourced contracts like kellys for VM or BT do not give a toss about the product or the customer, its all about cutting corners to get home a decent time. After 4 years of Avonline doing the VM contract this is all I and most of my colleagues were doing cutting corners to complete the work and get home a decent time, so now BT is on the out source wagon they are recording 'a LOT of faults' so back to the start of my reply........
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Yes, and the contractors generally only pick up install jobs so they don't necessarily know that they are causing faults. That all depends on their training and of course past experience. So generally I wouldn't blame the guys doing the work. It is the in-house guys that have to deal with the faults.