Quote:
Originally Posted by MrIca
Because in a few years it's likely my job will be under threat because of it. I can see the day when they get rid of all in-house engineers and go the all contractor route which scares the crap out of me!
Plus I feel the present contractors have been rushed out (possibly with not enough training) and themselves are being pressured from their management. The result of this is a LOT of faults created in the network and many mistakes being made.[COLOR="Silver"]
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the problem in my experience is that about 95% of engineers that are working on out sourced contracts like kellys for VM or BT do not give a toss about the product or the customer, its all about cutting corners to get home a decent time. After 4 years of Avonline doing the VM contract this is all I and most of my colleagues were doing cutting corners to complete the work and get home a decent time, so now BT is on the out source wagon they are recording 'a LOT of faults' so back to the start of my reply........
Again in my opinion until the likes of VM and BT take an interest in how the contract company engineers operate out on filed not just on paper then they should be prepared for (in my experience) years of high faults..
Bristol had or still has huge fault figurers for telco, VM naturally wanted these numbers much lower so we started having meetings about it and stickers for the telco cabs with the techs number on and a small money incentive. These steps were supposed to cut down the fault numbers but instead the faults went higher!! why was this you ask well it quite simple the engineers working for the out sourced contractor (Avonline) didnt give a shoot about the figure's just about getting home at a decent time.
I am still in contact with some old engineer frineds who now work for Kellys and they say its all exactually the same as when Avonline had the contract but they earn about 40 quid a week more but still have the same amount of work as before so although the engineer is on more money the attitude towards the job has not changed infact it maybe slightly worse cus Kellys said when they won the VM contract that the work would be less but in fact is exactly the same