Thread: ADSL Can I cancel my virgin media 18 months Phone+broadband contract?
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Old 11-10-2011, 12:24   #2
Tim Deegan
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Re: Can I cancel my virgin media 18 months Phone+broadband contract?
Quote:
Originally Posted by steptome View Post
I am new to VM, I had my phone+broadband activated on 26th of September, but I am having internet problems since the estimate activation day, and it is still not solved, I have constantly making phone calls to the customer service, but they are not helpful at all, thus I am thinking of leaving VM. However, I am not sure if VM has a Cooling off period or Guarantee Period for national broadband services that would ensure me walk away without being charged? If so, what is this period start from? Is it from the date I placed the order, or from the activation date?

Beside, I would also like to ask if there is a postal address that I can make the cancellation in writing rather than calling them?

Thanks !
Keep redialing them until you speak to an operator in the UK. Whenever I have spoken to them about a problem they seem more than willing to send an engineer out. It's the overseas call centres who follow scripts, and don't appear to have any authority.

I know it can be very frustrating when it doesn't work, but I have found through experience that VM have the most reliable service. It's just that on the rare occasions when things go wrong, it's their customer service that lets them down.
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