Cable Forum - View Single Post - ADSL Can I cancel my virgin media 18 months Phone+broadband contract?

steptome · 11-10-2011, 11:56

I am new to VM, I had my phone+broadband activated on 26th of September, but I am having internet problems since the estimate activation day, and it is still not solved, I have constantly making phone calls to the customer service, but they are not helpful at all, thus I am thinking of leaving VM. However, I am not sure if VM has a Cooling off period or Guarantee Period for national broadband services that would ensure me walk away without being charged? If so, what is this period start from? Is it from the date I placed the order, or from the activation date?

Beside, I would also like to ask if there is a postal address that I can make the cancellation in writing rather than calling them?

Thanks !

11-10-2011, 11:56	#1
steptome Inactive Join Date: Oct 2011 Posts: 3	Can I cancel my virgin media 18 months Phone+broadband contract? I am new to VM, I had my phone+broadband activated on 26th of September, but I am having internet problems since the estimate activation day, and it is still not solved, I have constantly making phone calls to the customer service, but they are not helpful at all, thus I am thinking of leaving VM. However, I am not sure if VM has a Cooling off period or Guarantee Period for national broadband services that would ensure me walk away without being charged? If so, what is this period start from? Is it from the date I placed the order, or from the activation date? Beside, I would also like to ask if there is a postal address that I can make the cancellation in writing rather than calling them? Thanks !