Cable Forum - View Single Post

AdyCarter · 10-10-2011, 11:33

Is there any way to speak to an Onshore VM tech?

I'm getting fed up now.

OnLive techs insist everything is ok at their end, but my connection to them is suffering 20~30% Packet loss and prolonged latency spikes of like 600ms for 1 minute every other minute.

Pingtest.net and Speedtest.net results are fine, everything else works fine (World of Warcraft, PSN, Xbox Live, Skype). OnLive itself suddenly works fine after 9pm on an evening, regardless of if I have been knocked down by 75% or not.

The Offshore VM support team can't grasp what the OnLive service is, keep telling me random things about the 75% throttle (which isn't the issue) or that if I can see OnLive.co.uk then its not their problem. It seems to me (and OnLives techs) that they are "managing" the OnLive UDP traffic as if it were BitTorrent traffic.

All I want is a straight answer from VM that they are or aren't "managing" the traffic so I can take appropriate action, namely going back to OnLive and telling them it MUST be their end, or cancelling my VM plan upgrade as the sole reason I did that was for OnLive and their (Virgins) own sales people told me that was a good idea.

(Not that I was overly impressed with the upgrade, £30 forced fee for a new modem/hub thing and they still managed to mess up the speed change resulting in multiple calls)

10-10-2011, 11:33	#12
AdyCarter Inactive Join Date: Oct 2011 Posts: 14	Re: is Onlive being traffic managed? Is there any way to speak to an Onshore VM tech? I'm getting fed up now. OnLive techs insist everything is ok at their end, but my connection to them is suffering 20~30% Packet loss and prolonged latency spikes of like 600ms for 1 minute every other minute. Pingtest.net and Speedtest.net results are fine, everything else works fine (World of Warcraft, PSN, Xbox Live, Skype). OnLive itself suddenly works fine after 9pm on an evening, regardless of if I have been knocked down by 75% or not. The Offshore VM support team can't grasp what the OnLive service is, keep telling me random things about the 75% throttle (which isn't the issue) or that if I can see OnLive.co.uk then its not their problem. It seems to me (and OnLives techs) that they are "managing" the OnLive UDP traffic as if it were BitTorrent traffic. All I want is a straight answer from VM that they are or aren't "managing" the traffic so I can take appropriate action, namely going back to OnLive and telling them it MUST be their end, or cancelling my VM plan upgrade as the sole reason I did that was for OnLive and their (Virgins) own sales people told me that was a good idea. (Not that I was overly impressed with the upgrade, £30 forced fee for a new modem/hub thing and they still managed to mess up the speed change resulting in multiple calls)