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ablestuart · 10-10-2011, 09:59

Virgin Media does have a complains director one Sheila Burgess Director of Custoner Retentions and Services Assurance at the Swansea address. I have two letter from her one dated August and one September both promising I will be contacted in two weeks; I am still waiting.
I also have a collection of email confirmation from Virgin saying my email will be answered in six days; I am still waiting.
Virgin media is basically "Crap" from those in the call centres to those in Directors seats all you are is a member number, I had a better service from AOL when I was on narrowband.
Watch this space as I hope Anne Robinson of Watchdog will expose this.

10-10-2011, 09:59	#31
ablestuart Inactive Join Date: Oct 2011 Posts: 1	Re: Virgin Media Complaints Address? Virgin Media does have a complains director one Sheila Burgess Director of Custoner Retentions and Services Assurance at the Swansea address. I have two letter from her one dated August and one September both promising I will be contacted in two weeks; I am still waiting. I also have a collection of email confirmation from Virgin saying my email will be answered in six days; I am still waiting. Virgin media is basically "Crap" from those in the call centres to those in Directors seats all you are is a member number, I had a better service from AOL when I was on narrowband. Watch this space as I hope Anne Robinson of Watchdog will expose this.