Cable Forum - View Single Post - 30M Unusable speeds at peak times (B29:Selly Oak)

KingA · 10-10-2011, 01:24

The engineer came and tweaked some things but it made absolutely no difference to the problems. I have spoken to my neighbours who are on the 10mb service, and their issues seem to be limited to slight slowdowns during peak times and nothing more than that.

Is it possible to downgrade from the 30mb to the 10mb service within the first 28 days as a new customer? I would also like to know if that puts me into a new 12 month contract, as I am currently on the 9month student contract, and would like to downgrade from the 30mb student contract to the 10mb student contract.

Or is it not worth downgrading, and I will still get the same problems no matter what package I'm on?

Thanks in advance

10-10-2011, 01:24	#2
KingA Inactive Join Date: Oct 2011 Posts: 2	Re: Unusable speeds at peak times (B29:Selly Oak) The engineer came and tweaked some things but it made absolutely no difference to the problems. I have spoken to my neighbours who are on the 10mb service, and their issues seem to be limited to slight slowdowns during peak times and nothing more than that. Is it possible to downgrade from the 30mb to the 10mb service within the first 28 days as a new customer? I would also like to know if that puts me into a new 12 month contract, as I am currently on the 9month student contract, and would like to downgrade from the 30mb student contract to the 10mb student contract. Or is it not worth downgrading, and I will still get the same problems no matter what package I'm on? Thanks in advance