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Kymmy · 07-10-2011, 12:13

If an engineer comes out to a fault then yes it is free as long as you've not caused the fault..(i.e..liquid spill)

If though you call out an engineer for moving cables or any other non-fault related work then it's chargeable.

07-10-2011, 12:13	#3
Kymmy Inactive Join Date: Dec 2007 Posts: 18,385	Re: Are virgin media engineer visits free? If an engineer comes out to a fault then yes it is free as long as you've not caused the fault..(i.e..liquid spill) If though you call out an engineer for moving cables or any other non-fault related work then it's chargeable.