That's really bizarre.
I had to wait an age on hold to actually talk to someone but they told me straight away there was a fault flagged up for this postcode.
Afraid they didn't give me a support ID.
I tried to reply to this
http://community.virginmedia.com/t5/...ys/td-p/762597
but couldn't even get through the registration process so I gave up.
I'll give it 'till Saturday...