Cable Forum - View Single Post - Has the Indian Call Centre being given the heave ho?

Russ · 03-10-2011, 21:03

I'd see it as a problem. Imagine you call them up and you feel the agent is fobbing you off, wasting your time etc.

You ask them for their name and they say "Queen Elizabeth". How sarcastic is that going to sound? It's hardly going to instil confidence in the customer that the agents will take their issues seriously.

03-10-2011, 21:03	#58
Russ cf.mega poster Join Date: Jun 2003 Location: Half in the corporeal, half in the etheral Posts: 37,181	Re: Has the Indian Call Centre being given the heave ho? I'd see it as a problem. Imagine you call them up and you feel the agent is fobbing you off, wasting your time etc. You ask them for their name and they say "Queen Elizabeth". How sarcastic is that going to sound? It's hardly going to instil confidence in the customer that the agents will take their issues seriously. __________________ From Jim Cornette: “Ty, Fy, bye”