[Digital Fanatic]

Originally Posted by Milambar

After 5pm? It was after 1pm, and I called in at 1.45pm to find out if the engineer was still booked. I have always cancelled when I am certain the fault has been rectified.

But if I notice I have a connection at 9.30ish-am and an engineer call booked for the same fault at "between 11am and 1pm", should I run the gauntlet if the offshore call centers and cancel? Since at that point in time, I have no idea if the connection is going to be stable, or still going to be intermittant.

I have never ever missed and rebooked an appointment, I've never ever missed an appointment in the first place.

If I have been aware that the connection is stable for about a day or so before the appointment, I have always cancelled it. If I have been made aware that I am going to be unable to remain in on the day, I have always cancelled it. In this case, the connection was restored only a few hours before the engineer being due.

Yes, I will wait 24hrs after noticing I have a connection, to make sure its stable, before cancelling. I feel thats only fair. I am not going to notice I have a connection at 9.30am, phone up at 9.31am to cancel it, only to find the connection dies again at 10.00am, and have to wait another x days for a new booking. Espeically if the engineer was due the same day.

But whatever.

Apparently I should have called in as soon as the light turned green, to cancel.



Given that all the time in the past, we have been told theres a £10 fine for missing an appointment, I wasn't going to assume anything. Given that the connection was restored mere hours, not days, before the tech visit, that is not sufficient time to note if the connection was stable.

Or are you saying I should cancel the second the connection starts working, only to have to rebook if it turns out to be unstable?

If the appointment was cancelled because of an outage, then you should get an automated message on your home phone or a auto sms text (between hours of 8am - 9pm). if this failed for some reason, then we are sorry that happened, sometimes the mobile we have on customers accounts is invalid or customer has changed number.