Quote:
Originally Posted by Digital Fanatic
I understand what you are saying, but...
By declaring that I work for VM, I have been able to help many a customer/poster with problems. If I didn't say who I was, then most posters would say "and who are you?" "how can you raise a ticket?" "how do you know that...?"
It just saves having to explain every time that you are staff and can actually help.
I liked helping customers on here...  |
Yes, I can see why it would be useful. I'm glad that you like helping customers
Quote:
Originally Posted by Hugh
Richard, it seems that you are trying stop VM employees from disagreeing with you by deploying specious propositions (as above) - you appear to be confusing "daring to disagree with you" with "bringing VM into disrepute", and you try to inflate the impact of posting behaviours by comparing them with being drunk & disorderly whilst in uniform.
It has been explained to you a number of times that VM management have agreed a forum signature / behaviour guidelines for those VM staff who wish to post on this and other forums - just because you disagree with those guidelines, doesn't make them wrong... 
If any posters, including VM staff, break the forum rules (which include insulting or inappropriate behaviours), they are warned and/or infracted (and in extreme cases, suspended or banned) - this has not been deemed necessary in any of the discussions involving you and VM staff. |
I have no problem with people of opposing views- we live in a free society- as long as VM employees represent the company and address customers in an appropriate manner whilst expressing them.
The comparison was made to compare a similar situation in my working life. Incidentally, it was not inflated. The person in question was not being disorderly and innapropriate posting behaviour could have far more serious ramifications for VM staff than dancing in a nightclub whilst in uniform.
I did/do not need any explanations re VM forum policy. I am perfectly aware of it as a senior manager at VM is a close friend of mine and we have discussed this subject in the past. Notwithstanding this, I think you will find that staff who upset or annoy customers and/or paint the company in a bad light, without necessarily breaching VM policies, will be dealt with.
Only a fool would risk causing problems for themselves in the workplace for the sake of seeing what they can get away with on a forum.
I have less interest in the forum rules than I have in ensuring that VM staff behave appropriately- a lot of money has been spent keeping this company afloat to keep staff in employment.
What I find most intriguing and "ironic" is why a moderator would wish to try and stir things up on a forum that they work on. I appreciate that your comments were not in bold, but, that further strenghtens my view that it is impossible to disassociate oneself from differing roles in life and could lead to accusations of unprofessionalism.
Quote:
Originally Posted by Nopanic
From my point of view, VM has politely requested I make it known I work for VM .. in doing so I advertise that I maybe able to offer support to other forum users.
However, as I post in my own time and do not represent VM, I will post how I feel is appropriate.
The forum rules however dictate that I must follow a set of guidelines or the owner of the forum will not allow me to post, these rules I choose to accept when I post here.
---------- Post added at 10:26 ---------- Previous post was at 10:25 ----------
We do employee some high profit, short term contracts.
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Feel free to post however you like, but do bear in mind my earlier comments.
Quote:
Originally Posted by Masque
None of the above actually applies to anything posted in this thread by a recognised member of staff, as for one our desks are not mobile and we tend to stay indoors due to the nature of our workstations.
You do realise the the OP is not a member of staff and nor are they using a signature to say that they are a member of staff. |
Yes, although the OP has stated that they are a VM employee, this has not yet been verified.
The OP could simply have posted complete nonsense, with the intention of discrediting VM for some reason. It is interesting to note that s/he has not returned since.