Quote:
Originally Posted by Milambar
Waited in for an Engineer who was supposed to come before 1pm. He was a no show.
Called 151, and was told that "If the problem was due to an area fault, and has now been fixed, the engineer would have cancelled his own appointment."
Is this correct? If so, nice of them to contact me and let me know they wouldn't be coming. </sarcasm>
Either case, the internet is working perfectly fine now.
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If the Outage team find a fault they cancel the tech, not the tech and they call/text the customer to advise, or call after the fault is fixed to check..
Depending on the size of the fault, depends if they can call them all back or not .. clearly if you have 1000's of people affected then calling everyone isn't possible ..
As Kimmy says 90% of people will either assume its fixed or call in to cancel .. as you saw the fault was fixed and didn't call in personally I think you wasted your own time ..