Quote:
Originally Posted by vmfriend
Maybe his girlfriend was named on the account as well :-/
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I do not think you are understanding what I mean here, regardless of who calls up and even if they tell us the account password we cannot inform them over the phone of either their account number or home phone number as it is a sackable offence for which we can be prosecuted, and any agent that breaches this should be reported for doing so as it is a confidentiality issue.