[Ignitionnet]

Nah I deal with people who talk down to me and think they know better than me occasionally and I really don't mind in the slightest, sanctimonious and rude people are a fact of life. You didn't know better than them, you just found someone in retentions who could avoid the service call that's automatically arranged when the upgrade is put through on their systems.

Yes they don't arrange the engineer visit separately just to waste their time and yours, when one of the minions in India / Manilla does the necessary they get that as part of the work flow.

Struggling to see where you were talked down to in the post where you detailed the call, which is surprising given I'd expect to see you put the worst spin possible on it. No sign of anything out of place until you handed the 'upgrade me or I leave' ultimatum.

Anyway arguing on the Internet, Special Olympics and all that - hope the new service works well for you!