[Ignitionnet]

No I don't work for Virgin, fun though it would be, and of course I'm in the minority, which is just fine for me.

I imagine the people at the other end of the calls, apart from the one who gave you what you wanted, will present a different story. Doesn't change that they were doing as they've been told.

Be pretty funny if an engineer arrives today to install your upgrade though.

I don't find this as good service, it undermines confidence in the company as a whole if retentions undermine everyone else to keep customers by giving them what they want and it doesn't fix the underlying problem, that the policy is stupid and unnecessary.