VM Dont really class latency as an issue on their network. They are in the download speed race, to the detriment of an actual quality connection.
Try running the Thinkbroadband quality monitor (
http://www.thinkbroadband.com/ping/monitors/create.html) for a few days and see what your connection looks like. There is a thread for them here so you can compare:
http://www.cableforum.co.uk/board/12...ults-post.html