[Sephiroth]

Originally Posted by KenK

Surely that's the supplier's problem, not the customer's? How about training the agents so they all "have a clue"?
[SEPH]: Don't we wish. If VM haven't done anything yet with that awful offshore call centre, it doesn't look good going forward.

At 8am weekdays, I'm on my way to work. I don't think VM would be too interested in me calling from there, when I'm not at the modem/PC to follow the actions in the script. My employer might not be too pleased either. How about VM providing decent support to all customers all through the day, not just those who can call at 8am?
[SEPH]: Again, don't we wish. Who's gonna pay more for a better support service?