Quote:
Originally Posted by John53
Last few days have had very slow 20Mb service on speedtest it varies between 3 - 5 Mb. Talked to Nichel on support he says I have some Malware present. Ran Malware bytes and found nothing. Also my 2 other pc's (this one is my laptop) also runnning slow. Surely I cannot have Malware on all 3 ?
How do i get Virgin to check the green box etc ?
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standard modem
Please post the modem model and the Upstream and Downstream stats from your modem just click
http://192.168.100.1/CmOpConfig.asp or if that does not work click
http://192.168.100.1/
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Superhub
Please post the Upstream and Downstream stats from your modem just click
http://192.168.100.1/ the username is admin and the password is changeme, then click on the small red writing that says advanced settings then look down the left hand side and under Maintenance click on connection and copy and post the details from there.