Quote:
Originally Posted by Mick Fisher
You have to figure out a way to speak to an agent that has a clue.
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Surely that's the supplier's problem, not the customer's? How about training the agents so they
all "have a clue"?
Quote:
Originally Posted by Ignitionnet
... Try calling at 8am ...
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At 8am weekdays, I'm on my way to work. I don't think VM would be too interested in me calling from there, when I'm not at the modem/PC to follow the actions in the script. My employer might not be too pleased either. How about VM providing decent support to all customers all through the day, not just those who can call at 8am?