Quote:
Originally Posted by Ignitionnet
Yeah everyone loves retentions when they give them what they want.
The retentions guy gets a commission for keeping you, they get paid to be sycophantic. I'm far more impressed by the guys who stuck to what they were told to do even though you were 'Up for a fight'.
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So there's a direct correlation between a paraphrased version on a discussion forum and the actual conversation on the phone which led you to the assumption that I was "aggressive" with the agent?
I don't really care for your opinion to be honest - assuming you do work for Virgin, your entire business is service oriented and it's simply not acceptable to talk to a customer the way I was spoken to - yes I was annoyed about them messing my bill up (but again, the UK-based agent sorted this with no qualms) but as I said, I was calm but assertive - if you expect your customers to be indifferent then they will eventually walk...
You are in the minority on this (and the official Virgin) forum if you are defending this sort of attitude
