Quote:
Originally Posted by djbenson
So I decided to have another go today after VM messed up my bill (was fired up so ready for a fight).
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Quote:
Originally Posted by djbenson
Me: Upgrade my broadband, without a visit, or cancel the service!
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Yeah everyone loves retentions when they give them what they want.
The retentions guy gets a commission for keeping you, they get paid to be sycophantic. I'm far more impressed by the guys who stuck to what they were told to do even though you were 'Up for a fight'.