Should've just let you cancel to be honest, you were aggressive and handed out an ultimatum, his attitude was spot on, he was just doing what his employer tells him to which is to require an engineer visit for the upgrade.
I'm so glad I deal with business to business stuff rather than personal customers, I wouldn't last long.
---------- Post added at 19:59 ---------- Previous post was at 19:58 ----------
Quote:
Originally Posted by freeair
Unbelievable!
I can't decide if it's a case of 'f**k the customer', poor (lack of) communication between departments or what but I think very top management should be told about such disgraceful customer non-service. There again they probably couldn't care less as long as their over inflated salaries and pensions are secure.
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Yes, of course, they're just faceless voices at the other end of the phone to be talked down to in whatever manner the customer sees fit, after all the customer is always right.