Cable Forum - View Single Post - New UCD in effect

DABhand · 30-09-2011, 00:23

Probably because deals were common when nobody had much of them back in the day, but not so now.

It all depends on how much you can backfoot them into a deal. Don't take no for an answer.

The olde "I want a refund for all the trouble I have had over these last weeks or months" is always a good one, but obviously don't accept the usual crappy £5 sorry credit, explain that you have problems for a long time now and £5 doesn't cover that time.

And if they say sure have 30mb and we will send out the Superhub. Ask them on the phone to make sure they reiterate that it will not cost you anything extra, as in activation fee etc. If they say it won't then go ahead, and if they do charge you at least you have something to fall back on to complain about.

30-09-2011, 00:23	#40
DABhand Inactive Join Date: Feb 2007 Posts: 640	Re: New UCD in effect - anything to worry about? Probably because deals were common when nobody had much of them back in the day, but not so now. It all depends on how much you can backfoot them into a deal. Don't take no for an answer. The olde "I want a refund for all the trouble I have had over these last weeks or months" is always a good one, but obviously don't accept the usual crappy £5 sorry credit, explain that you have problems for a long time now and £5 doesn't cover that time. And if they say sure have 30mb and we will send out the Superhub. Ask them on the phone to make sure they reiterate that it will not cost you anything extra, as in activation fee etc. If they say it won't then go ahead, and if they do charge you at least you have something to fall back on to complain about.