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ReeceLive · 29-09-2011, 20:47

Hi, been with VM since 02 (Telewest) never had a problem up until now, my connection constantly drops out every 20 minutes or so and can only reconnect by rebooting the modem.
As you can guess not very enjoyable.

Scientific Atlanta Webstar modem, DPX100

Name
WebSTAR DPX100
Modem Serial Number
SM1269155
Cable Modem MAC Address
xx.xx.xx.xx.xx.xx.xx
Hardware Version
2.1
Software Version
1.0.5 r1.1.3 (cm.update.bin)
Receive Power Level
-1.99 dBmV
Transmit Power Level
46.50 dBmV
Cable Modem Status
operational

Downstream Channel
Downstream Status
Operational
Channel ID
7
Downstream Frequency
339000000 Hz
Modulation
QAM256
Bit Rate
10240000 bps
Power Level
-2.00 dBmV
Signal to Noise Ratio
34 dB

Upstream Channel
Upstream Status
Operational
Channel ID
2
Upstream Frequency
29200000 Hz
Bit Rate
512000 bps
Power Level
46.50 dBmV

Any ideas?

29-09-2011, 20:47	#1
ReeceLive Inactive Join Date: Sep 2011 Posts: 2	Constant Dropouts Hi, been with VM since 02 (Telewest) never had a problem up until now, my connection constantly drops out every 20 minutes or so and can only reconnect by rebooting the modem. As you can guess not very enjoyable. Scientific Atlanta Webstar modem, DPX100 Name WebSTAR DPX100 Modem Serial Number SM1269155 Cable Modem MAC Address xx.xx.xx.xx.xx.xx.xx Hardware Version 2.1 Software Version 1.0.5 r1.1.3 (cm.update.bin) Receive Power Level -1.99 dBmV Transmit Power Level 46.50 dBmV Cable Modem Status operational Downstream Channel Downstream Status Operational Channel ID 7 Downstream Frequency 339000000 Hz Modulation QAM256 Bit Rate 10240000 bps Power Level -2.00 dBmV Signal to Noise Ratio 34 dB Upstream Channel Upstream Status Operational Channel ID 2 Upstream Frequency 29200000 Hz Bit Rate 512000 bps Power Level 46.50 dBmV Any ideas?