Quote:
Originally Posted by muppetman11
If its a TIVO your after just ring them and select thinking of leaving VM and see what they can do for you , seeing your not contracted.
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I already did 2 nights ago when I was looking into joining SKY. Went from customer services to retentions but didn't receive any offers.
It's not that I'm desperate for TiVo I'm just desperate for Virgin to offer long serving loyal customers, especially those out of contract that can leave at anytime, really good deals that not only rival those offered to new customers but actually better them.
I can see the appeal to Virgin offering free TiVo and free installation to lure a new customer. I'm just surprised they don't see an equal value of offering out of contract customers the same deal to secure their custom for a further 18 months.
I posted proof earlier that I pay £175.00 per month to Virgin, which is £2100.00 per year. If I call Virgin to say I'm out of contract, thinking about going to SKY however if you give me a free TiVo box and free installation I'll stay and agree a new 18 month contract, I'm sure Virgin wouldn't agree. For the sake of £49.95 Virgin could lose a high income loyal customer.
I'm looking forward to this tickle thing next month. I really think there is value in Virgin contacting out of contract TV customers offering free TiVo and free installation. I'm certain that there is not too many new customers joining Virgin who'll be paying the same kind of money as I do each month.
I shouldn't have to contact Virgin asking them to convince me to stay, Virgin should contact me. So tickle me next month Virgin, make me feel like a valued customer. Show me you recognize my worth and value as a high end customer and bend over backwards to offer me a deal I can't refuse.
Forget new customers, it's us your loyal long serving customers who have helped you get to where you are today. Don't forget us when you are clashing out the freebies and deals.