Quote:
Originally Posted by Chad
By offering free install to existing customers you are able to lock them into a new 18 month TV deal guaranteeing a continued income from a reliable and valued customer. Waiving £49.95 to secure a new 18 month contract seems like a fair deal to both Virgin and the customer to me. Also it's fairly likely the existing customer will already have other services you provide. I'm sure either through line rental, on demand views and other charges Virgin will make more than the £49.95 back that they waived.
Just in case this is coming across the wrong way, I'm not having a go at you Ben. I appreciate that someone from within Virgin is taking the time to listen to my views. We might not agree but our exchange is valuable to me, other forum members and hopefully yourself and Virgin in someway.
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Well put. I will stick with my V+ until such time as it is a totally free replacement. Still not convinced that Tivo is worth around an extra £100 over the 18 months of the contract, for the use I, & I stress ,I would get out of it.
However a big thank you ( Virgin that it) for getting rid of the blue halo.
