What bugs me is the great offer new customers always seem to get. For £23.40 per month a new customer can get TiVo 500Gb, Phone M plus TV M+ without any install charge and no TiVo activation fee.
As you can see from the above images I pay Virgin roughly £175.00 per month, or £2100.00 per year. Now I'm not claiming I'm being ripped off, or over charged. I've picked the services which I receive from Virgin and other than a few missing TV channels I'm fairly happy.
If Virgin are now giving TiVO 500Gb away free to new customers they are setting a precident as to how they value the product. If they can give it away for free to one customer, why not another? Is it wrong for me to expect a tickle next month offering a free 500Gb or 1Tb TiVo box with free installation? After all I'm out of contract and must be considered a high end customer based on my monthly outlay. I'd even consider a new 18 month TV deal with the offer of receiving a completely free TiVo box with no install fee. I'd also be less risk than a brand new customer. I've been a Virgin / Telewest customer since 2005 without ever missing a monthly repayment. Virgin will know I'm a trusted and valued customer.
I'll be expecting a great offer within the next 4 weeks in line with the tickle campaign, somehow I don't think I'll hear anything.
http://mediacentre.virginmedia.com/S...ckle-21b0.aspx
P.S. Almost forgot. I called retentions 2 nights ago as I'm considering SKY to get access to the new Channel Box Nation. I thought I'd give retentions a call in the off chance they'd offer me something special seeing I'm out of contract. I think the universally agreed term for what was offered is "not a sausage".