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Old 28-09-2011, 15:38   #72
Chrysalis
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Re: Should VIP customers be guaranteed a UK call centre til midnight?

Quote:
Originally Posted by Masque View Post
Oh yes it is once the union get involved as no one can guarantee the agents safety when they are unable to get home due to unreasonable hours worked.

I do not think that any company would want to be involved in a court case if something untoward happened to someone due to them not being able to catch a bus home.
In the modern business world it means very little. Various companies have night shift workers.

Plus if it was a 24 hour operation the most likely shift patterns would be 6-2, 2-10, 10-6. So people would be before the 11pm bus cutoff.
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