Quote:
Originally Posted by Angua
One would also hope to exclude serial complainers who will never be satisfied regardless of law or the rights or wrongs of a problem. We have a couple of these at work and they generate a disproportionally high amount of work to little result. Yet we recently passed the ISO scrutiny of our Quality control system with flying colours.  |
Unfortunately the Victor Meldrew types will crop up in any walk of life. And it's the poor old CS departments who have to deal with them. I don't really know how you can screen them out though. There is also the professional complainer who thinks that they can gain some sort of compensation out of complaining.
I suppose it could only be valid complaints, like my service doesn't work, I have been over charged, an engineer didn't turn up, a member of staff has been rude to me, etc.......