Quote:
Originally Posted by Tim Deegan
I agree. And it would also be good to know the number of complaints that don't get escalated to Ofcom. After all it's a reflection on how a company deals with complaints that determines how many complaints get as far as Ofcom.
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One would also hope to exclude serial complainers who will never be satisfied regardless of law or the rights or wrongs of a problem. We have a couple of these at work and they generate a disproportionally high amount of work to little result. Yet we recently passed the ISO scrutiny of our Quality control system with flying colours.
