Cable Forum - View Single Post - Virgin least complained about provider in Q2 2011

tweetiepooh · 26-09-2011, 11:15

I'd just want to comment that whether complaints to OFCOM registered in this survey/report are spurious or not should be irrelevant in terms of the standings as long as we can assume that all suppliers suffer in the same manner.

What would be interesting is to get the data on the percentage of upheld or at least progressed complaints. This would show at least two points that would be interesting:
1)Some comparison of "real" complaints against suppliers
2)Some idea of customer attitude. Does any one supplier get more OFCOM referrals than others regardless of validity? That is does any one supplier have a customer base more inclined to escalate than others?

What do others think?

This comment is being made as a personal thought not as a VM staffer. I don't work in a customer facing role so can't comment on that side of the company.

26-09-2011, 11:15	#78
tweetiepooh Virgin Media Employee Join Date: Sep 2005 Location: Winchester Services: Staff MyRates BB: VM 1Gb TV: VM XL Phone : VM XL Posts: 3,292	Re: Virgin least complained about provider in Q2 2011 I'd just want to comment that whether complaints to OFCOM registered in this survey/report are spurious or not should be irrelevant in terms of the standings as long as we can assume that all suppliers suffer in the same manner. What would be interesting is to get the data on the percentage of upheld or at least progressed complaints. This would show at least two points that would be interesting: 1)Some comparison of "real" complaints against suppliers 2)Some idea of customer attitude. Does any one supplier get more OFCOM referrals than others regardless of validity? That is does any one supplier have a customer base more inclined to escalate than others? What do others think? This comment is being made as a personal thought not as a VM staffer. I don't work in a customer facing role so can't comment on that side of the company. __________________ I work for VMO2 but reply here in my own right. Any help or advice is made on a best-effort basis. No comments construe any obligation on VMO2 or its employees.