Quote:
Originally Posted by Sirius
Nail and Head  |
Don't comment on something you know nothing about.
It is disgusting that a member of VM staff should be so personally abusive to a customer who has had many bad experiences with VM. Especially in a public forum.
You aren't doing your employers reputation any good at all. And your own career prospects I imagine.
---------- Post added at 01:07 ---------- Previous post was at 01:04 ----------
Quote:
Originally Posted by Masque
As I said above posted elsewhere his comments could have legal implications but by hiding behind a username on a private forum many feel they can say virtually what they want.
|
I haven't said anything that isn't true. So you should get your facts right rather than trying to bully someone in a forum. As with Sirus, it doesn't do VM's reputation any good. In fact it could come under misconduct.
---------- Post added at 01:12 ---------- Previous post was at 01:07 ----------
Quote:
Originally Posted by Masque
I think I do my job to the best of my ability and if I find that I need help the are enough resources and back up staff available to help me do so.
|
Don't take it personally. I'm not just someone who complains about a whole company, or all of it's employees. It's just that over 20 years I have had many bad experiences with the CS department, which actually got far worse when it was moved to a call centre abroad.
As I've mentioned before, if people ask me which provider I recommend, then I say that VM provide an excellent and reliable service. However when things do go wrong you have an absolute nightmare sorting it out.
The only customer service that I have ever experienced that is worse than VM is Paypal.