[Sirius]

Originally Posted by Masque

If you were to post this elsewhere and identified yourself you could be in deep water legally with what would be construed as false accusations with regards training.

I have asked him to produce the evidence in relation to his statement that VM train there staff to lie, He has not produced it because he knows dam well that virgin would never train there staff to lie, However he seems to feel he can spout his false accusations because it fits his agenda.

---------- Post added at 11:31 ---------- Previous post was at 11:24 ----------

Originally Posted by Tim Deegan

I was lied to by a member of the Virgin staff.

First time you said someone lied and you aimed it at all staff

Originally Posted by Tim Deegan

I'm afraid you are very wrong.

To start with, any staff who deal with customers should not bring problems to work. And therefore personal issues should NEVER have any bearing on the way they deal with customers.

Staff who can't do the above quite simply shouldn't be employed in positions dealing with the public.

If a company (whatever size) employs the right people, and trains them properly, then this alone should eliminate most complaints.

Worst of all is when staff are actually trained to lie to customers, as I have come across a few times with VM.

To be honest I am disgusted that there are two members of VM staff in this forum who instead of passing on customers concerns, actually try and make excuses, and even deny that there is a problem. Well as I have said many times, there is a serious problem with VM's customer service.

You have to remember that VM aren't retailers, they provide a service. And this is a service that should run trouble free on a day to day basis. And I have to say that it usually does, and is in fact very reliable. Even when there are faults that cause disruption in the service, then I accept that as with all technology, this can happen occasionally. And although it can be very annoying (especially when trying to run businesses that rely on communications and IT), it isn't really grounds for a complaint as long as the problem is sorted quickly. With retailers they are relying on products manufactured by third parties, and therefore they are more likely to have complaints.

Complaints usually start out as problems. It's the way that these problems are dealt with that decides if it becomes a complaint. And this is where VM fall flat on their face as far as customer service goes.

The best single way to improve VM's customer service would be to bring the call centres back to the UK. Oh, and stop training staff to lie.

Twice in one post you stated VM train there staff to lie

Originally Posted by Tim Deegan

Get your facts right. I said that members of VM call centre staff lie. I didn't say that all VM employess lie.

Originally Posted by Tim Deegan

I was lied to by a member of the Virgin staff.

Yes you did see above