Cable Forum - View Single Post - Virgin least complained about provider in Q2 2011

**Hugh** · 25-09-2011, 10:54

There will always be complaints, it is how companies (large and small) deal with those complaints matters - if the customer has a valid complaint, and the issue is resolved (hopefully to the customer's satisfaction), you tend to keep the customer (and they tell others how helpful the company has been). I have found that most customers will be delighted with excellent customer service

However, some will abuse the good service you give. Unfortunately there are some people who will always find something to complain about, no matter how hard you try to help them out.

25-09-2011, 10:54	#65
Hugh laeva recumbens anguis Cable Forum Team Join Date: Jun 2006 Age: 68 Services: Premiere Collection Posts: 43,621	Re: Virgin least complained about provider in Q2 2011 There will always be complaints, it is how companies (large and small) deal with those complaints matters - if the customer has a valid complaint, and the issue is resolved (hopefully to the customer's satisfaction), you tend to keep the customer (and they tell others how helpful the company has been). I have found that most customers will be delighted with excellent customer service However, some will abuse the good service you give. Unfortunately there are some people who will always find something to complain about, no matter how hard you try to help them out. __________________ Thank you for calling the Abyss. If you have called to scream, please press 1 to be transferred to the Void, or press 2 to begin your stare. If my post is in bold and this colour, it's a Moderator Request.