Thread: Virgin least complained about provider in Q2 2011
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Old 25-09-2011, 08:44   #62
Tim Deegan
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Re: Virgin least complained about provider in Q2 2011
Quote:
Originally Posted by Masque View Post
I am a broadband technical support agent and I never bring any issues into the workplace from home as you cannot do my job in those circumstances.
It wasn't me who said you did. It was another poster who was using that as an excuse for poor customer service


Quote:
Originally Posted by Masque View Post
I certainly never lie to customers and the is no such training within the company as it would be national news headlines by now.
You are in technical support, who have always provided a good service (apart from occasionally not calling back). I have repeatedly said that I have been lied to on a number of occasions by customer service.


Quote:
Originally Posted by Masque View Post
As this is a privately owned forum that allows Virginmedia staff to post on here in their own time why would those staff report what is to all intents and purposes hearsay to anyone within the Virginmedia management, as the is no way it can be confirmed or backed up due to the many legal constraints in place and if you are in business you should be fully aware of that.
Not sure what you are getting at. I'm not on here to report a complaint. I just made a true comment in reply to the forum, and then loads of VM employees jumped on me. I think it is a case of the truth hurts.


Quote:
Originally Posted by Masque View Post
Maybe it would be a good idea to call Customer Relations on Monday from 8am on 150 from a Virginmedia phone line or 0845 454 1111 from any other phone and choose option 5 option 2 and if you forget your password just press zero and complain to them instead.
So you mrean call the same people who I am complaining about.

The issues are in the past. My comments are about the poor customer service that I have received over the last 20 years. I'm not after compensation or anything. I just wish that they would improve their service. And as most people want, bring CS back to the UK.

Quote:
Originally Posted by Masque View Post
Again I know of no training to lie, so any such comments you insist on repeating are to say the least slanderous in their intent.
Don't try to pull the wool over peoples eyes. I know of many untruths that call centre staff in many industries are told to come out with.
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