Quote:
Originally Posted by Masque
I am a broadband technical support agent and I never bring any issues into the workplace from home as you cannot do my job in those circumstances.
I certainly never lie to customers and the is no such training within the company as it would be national news headlines by now.
As this is a privately owned forum that allows Virginmedia staff to post on here in their own time why would those staff report what is to all intents and purposes hearsay to anyone within the Virginmedia management, as the is no way it can be confirmed or backed up due to the many legal constraints in place and if you are in business you should be fully aware of that.
Maybe it would be a good idea to call Customer Relations on Monday from 8am on 150 from a Virginmedia phone line or 0845 454 1111 from any other phone and choose option 5 option 2 and if you forget your password just press zero and complain to them instead.
Again I know of no training to lie, so any such comments you insist on repeating are to say the least slanderous in their intent.
By the way I may be staff but do please read my signature below as I am posting here as a private individual as are the others above.
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Indeed, there is
NO training that would tell an agent to lie to a customer, it's absolute nonesense for someone to suggest it.