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Originally Posted by Tim Deegan
To start with, any staff who deal with customers should not bring problems to work. And therefore personal issues should NEVER have any bearing on the way they deal with customers.
Staff who can't do the above quite simply shouldn't be employed in positions dealing with the public.
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I am a broadband technical support agent and I never bring any issues into the workplace from home as you cannot do my job in those circumstances.
Quote:
Originally Posted by Tim Deegan
If a company (whatever size) employs the right people, and trains them properly, then this alone should eliminate most complaints.
Worst of all is when staff are actually trained to lie to customers, as I have come across a few times with VM.
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I certainly never lie to customers and the is no such training within the company as it would be national news headlines by now.
Quote:
Originally Posted by Tim Deegan
To be honest I am disgusted that there are two members of VM staff in this forum who instead of passing on customers concerns, actually try and make excuses, and even deny that there is a problem. Well as I have said many times, there is a serious problem with VM's customer service.
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As this is a privately owned forum that allows Virginmedia staff to post on here in their own time why would those staff report what is to all intents and purposes hearsay to anyone within the Virginmedia management, as the is no way it can be confirmed or backed up due to the many legal constraints in place and if you are in business you should be fully aware of that.
Maybe it would be a good idea to call Customer Relations on Monday from 8am on 150 from a Virginmedia phone line or 0845 454 1111 from any other phone and choose option 5 option 2 and if you forget your password just press zero and complain to them instead.
Quote:
Originally Posted by Tim Deegan
The best single way to improve VM's customer service would be to bring the call centres back to the UK. Oh, and stop training staff to lie.
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Again I know of no training to lie, so any such comments you insist on repeating are to say the least slanderous in their intent.
By the way I may be staff but do please read my signature below as I am posting here as a private individual as are the others above.