Cable Forum - View Single Post - 50M Should VIP customers be guaranteed a UK call centre til midnight?

Slef · 24-09-2011, 16:08

I am still unclear why peeps on the vip package should get better support because they have more dosh to spend with VM, smacks of "me me me" to me!!!

We should all be entitled to support equally in my humble view! these days many more peeps work differing ours that are not 9-5. Personally for me daytime support is generally meaningless as am normally at work at those time, but better half works until 10pm some nights.

My experience of Indian call centres is that they are pretty polite but constrained by the scripts imposed upon them...VM's fault..not the workers and nor is the abysmal call quality. Have been spoken to really rudely by a 2nd line support in the UK when I dared to suggest that there might be a problem with the Superhub!!

24-09-2011, 16:08	#67
Slef Inactive Join Date: Jan 2004 Location: Norwich Posts: 25	Re: Should VIP customers be guaranteed a UK call centre til midnight? I am still unclear why peeps on the vip package should get better support because they have more dosh to spend with VM, smacks of "me me me" to me!!! We should all be entitled to support equally in my humble view! these days many more peeps work differing ours that are not 9-5. Personally for me daytime support is generally meaningless as am normally at work at those time, but better half works until 10pm some nights. My experience of Indian call centres is that they are pretty polite but constrained by the scripts imposed upon them...VM's fault..not the workers and nor is the abysmal call quality. Have been spoken to really rudely by a 2nd line support in the UK when I dared to suggest that there might be a problem with the Superhub!!