Cable Forum - View Single Post - 50M Should VIP customers be guaranteed a UK call centre til midnight?

Sephiroth · 24-09-2011, 13:13

Resurrecting this topic, the VIP customers (along with all customers) syhould be guaranteed UK support till at least 22:00.

There is no technical reason why the evening shift can't be performed by homeworking agents. However, I would expect VM to pass the cost on to their customers.

At the same time, it must be repeated that VM should do away with their awful offshore call centre.

24-09-2011, 13:13	#66
Sephiroth Wisdom & truth Join Date: Jul 2009 Location: RG41 Services: RG41: 1Gig VOLT Rutland: Gigaclear 400/400 Posts: 12,388	Re: Should VIP customers be guaranteed a UK call centre til midnight? Resurrecting this topic, the VIP customers (along with all customers) syhould be guaranteed UK support till at least 22:00. There is no technical reason why the evening shift can't be performed by homeworking agents. However, I would expect VM to pass the cost on to their customers. At the same time, it must be repeated that VM should do away with their awful offshore call centre. __________________ *Seph.* My advice is at your risk.