[Angua]

Originally Posted by Tim Deegan

Don't talk rubbish. I know it's a lie when on numerous occasions I have been told something that simply isn't true. If someone doesn't know something then they should either check, or they should find out. If they make a statement that isn't true, then that is a lie. When I have been told the same thing by at least 10 people, then it isn't just my opinion, they must have been told to make that statement by someone. And as they are trained to work for Virgin, then it is their responsibility.

It's just the same as with most call centres (not all, and not VM), if you ask to speak to a manager or supervisor, they are trained to say that there is noone available, and that they will arrange a call back, which is often a lie. It's just the way that many big companies work unfortunately.

The difference is between you and me is that I have had many dealings with VM/NTL over 20 years. Yet you have never had any dealings with me or any of my businesses. So why are you taking this personally??? I haven't said anything personal against you, yet you make personally insulting comments, and leave a negative reputation against me.

The difficulty is that information given may be true at the time. Only hindsight and more up to date facts will change this.

Someone is not deliberately lying if what they say is the truth as they know it at the time.