Quote:
Originally Posted by Sirius
Care to post the evidence that they have done that because if you cannot then i feel you should no longer be trusted with anything you post on this forum. For you to come on this forum and make a profound statement like that has to be backed up with evidence . ???
Come on post the evidence that they HAVE done what you posted or are you just RANTING
BTW i am staff and i have never been told to lie to a customer EVER and i NEVER do
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How on earth can anyone give evidence of things that are said on the telephone???
I'm not someone who just rants, and has a grudge about VM. In fact in other threads I have defended VM against someone who was ranting.
I have been lied to by staff in your overseas call centres on many occasions. A prime ewxample is when I have repeatedly been told that it isn't possible to transfer the call to someone in a UK call centre. Then when I speak to their supervisor, they actually transfer the call.
Then there was the lie that my business phone lines and internet would only be down for a few hours when we moved. But they were down for a few days. And the divert to mobiles during the down time that I was promised would work, didn't work at all. I was in fact told later that there was no way that it ever would have worked.
So before you start ranting at people
[Mod Edit], I suggest that your company gets it's own house in order.